5. Cancellation, Refund, and Rescheduling Policies

5.1 Cancellation Policy

A. Individual and Group Bookings

• Cancellations made fifteen (15) days or more before the check-in date are eligible for a full refund.
• Cancellations made three (3) to fourteen (14) days before the check-in date are eligible for a fifty percent (50°/o) refund.
• Cancellations made within zero (0) to two (2) days before the check-in date, including the check-in date itself, are non-refundable.

B. Last-Minute Bookings

• Bookings cancelled within twenty-four (24) hours from the time of booking are non-refundable.
• Guests may request rescheduling of their stay, subject to room availability.

C. Force Majeure

• Cancellations due to natural disasters, pandemics, government restrictions, or similar unforeseen events shall be evaluated on a case-by-case basis.

D. Refund Processing Fee

• A processing fee of Five Hundred Pesos (PHP 500.00) shall be deducted from refundable amounts to cover bank and administrative charges.

5.2 Guest-Initiated Cancellations

A. Direct Bookings

• Guests must contact the hotel through email, mobile phone, or the official Facebook Messenger account.
• Cancellation requests must include the guest name, booking reference number or booking ID, check-in date, and reason for cancellation.

B. Third-Party Bookings

• Guests who booked through third-party platforms must follow the cancellation procedures of the respective booking platform.

C. Acknowledgment

• Confirmation of cancellation requests shall be provided within twenty-four
  (24) hours from receipt of the request.

5.3 Hotel-Initiated Cancellations

Dream Golftel reserves the right to cancel reservations due to overbooking, operational issues, safety concerns, or force majeure events. In such cases:

• Guests shall be informed immediately.
• The hotel shall offer alternative accommodations of equal or higher value whenever possible.
• Guests who decline the alternative accommodation shall be entitled to a full refund.

5.4 Refund Processing

• Approved refunds shall be processed within seven (7) to fourteen (14) business days.
• Guests shall receive refund confirmation through email.

5.5 Special Cases

A. No-Show

• Reservations shall be held until midnight of the scheduled check-in date unless prior notice is given.
• No-show bookings shall incur a charge equivalent to one (1) night stay or the full booking amount for non-refundable reservations.

B. Early Departure

• Guests who voluntarily shorten their stay after check-in shall not be entitled to refunds for unused nights.

C. Rescheduling

• Rescheduling requests are subject to room availability and may incur an administrative fee of Five Hundred Pesos (PHP 500.00).
• Rates may be adjusted if the new booking date is subject to a higher rate.

5.6 Return Policy

Not applicable. Dream Golftel provides accommodation services and does not sell physical goods.