4. Cancellation, Refund and Rescheduling Policies

4.1 Cancellation Policy

A. Individual and Group Bookings

• Cancellations made fifteen (15) days or more before the check-in date are eligible for a full refund.
• Cancellations made three (3) to fourteen (14) days before the check-in date are eligible for a fifty percent (50%) refund.
• Cancellations made within zero (0) to two (2) days before the check-in date, including the check-in date itself are non-refundable.

B. Last-Minute Bookings

• Bookings cancelled within twenty-four (24) hours from the time of booking are non-refundable.

C. Force Majeure

• Rescheduling due to natural disasters, pandemics, government restrictions or similar unforeseen events shall be evaluated on a case-by-case basis.

D. Refund Processing Fee

• A processing fee of Five Hundred Pesos (PHP 500.00) per room and per night shall be deducted from refundable amounts to cover bank and administrative charges.

4.2 Guest-Initiated Cancellations

A. Direct Bookings

• Guests must contact the hotel through email, mobile phone or the official Facebook Messenger account.
• Cancellation requests must include the guest name, booking reference number or booking ID, check-in date and reason for cancellation.
• Cancellations are subject to confirmation and approval by Dream Golftel

B. Third-Party Bookings

• Guests who booked through third-party platforms must follow the cancellation procedures of the respective booking platform.

C. Acknowledgment

• Best efforts for confirmation of cancellation requests shall be provided within twenty-four (24) hours from receipt of the request.

4.3 Hotel-Initiated Cancellations

Dream Golftel reserves the right to cancel reservations due to overbooking, operational issues, safety concerns or force majeure events. In such cases:

• Guests shall be informed as soon as reasonably possible.
• The hotel shall offer alternative accommodations of equal or higher value whenever possible.
• Guests who decline the alternative accommodation shall be entitled to a full refund.

4.4 Refund Processing

• Approved refunds shall be processed within one (1) month.
• Guests shall receive refund confirmation through email.

4.5 Special Cases

A. No-Show

• Reservations shall be held until midnight of the scheduled check-in date unless prior notice is given.
• No-show bookings shall incur a charge equivalent to one (1) night stay or the full booking amount of reservations.

B. Early Departure

• Guests who voluntarily shorten their stay after check-in shall not be entitled to refunds for unused portion of reservation.

C. Rescheduling

• Rescheduling requests are subject to room availability and may incur an administrative fee of Five Hundred Pesos (PHP 500.00) per room and per night.
• Rates may be adjusted if the new booking date is subject to a higher rate.

4.6 Return Policy

Not applicable. Dream Golftel provides accommodation services and does not sell physical goods.